SEAMS FRENCH POLICIES

Payment:
Our products are sold on-line by credit card through the secure on-line service that Paypal provides. If you prefer to place your order using a bank draft or a cheque, please contact us directly at info@seamsfrench.com to make arrangements. We will respond to your e-mail within 24 hours.

Our prices are shown in Canadian dollars. International customers will be charged the exchange rate used by your credit card provider.

Taxes:
All orders within British Columbia will be charged 7%PST and 5%GST.
Canadian orders outside of B.C. will be charged 5%GST.

Shipping:
Our default shipping method is regular parcel post as offered by Canada Post. Please allow
7 - 10 days for shipping.
If you require expedited service, contact us directly.
If you live in or around the Vancouver area, you can make arrangements to pick up the item from our studio.

Refunds or Exchanges:
Items may be returned for refund within 30 days of delivery.
Custom orders and special orders are non-refundable.

Special order:
As each item is individually hand crafted, there may be slight variations in the finished product (depending on availability of materials). When an item no longer appears on our "Shopping" page, it will remain in the "Gallery". Should you like to order such an item, for a $15.00 (CAD) surcharge, we will do our best to remake the item to your specifications (i.e. size and colour). Send us a note with your inquiry at info@seamsfrench.com, and we will issue you with an approximate shipping date.

Custom Order:
Quilts and monogrammed napkins may be custom ordered. Please pre-order these items well in advance of the date you require them (see Custom page for details). Returns will not be accepted on custom orders.

We will do our best to accomodate your requests.

All orders may be placed directly with us at info@seamsfrench.com.

Information requested from our customers:
In the event that we need to contact you directly about an order, we request a phone number as well as an e-mail address. Please be assured that we will not share your information with any 3rd party.